FAQ

WHAT ARE THE PAYMENT METHODS?

We accept all major credit cards (VISA, Mastercard, ELO, AMEX).

IS MY PURCHASE SECURE?

When purchasing with your credit card, all your information is entered on a secure SSL page. Your data is encrypted and sent directly to the credit card operator’s network, where the transaction will be authorized and approved.
Your credit card information is not stored on our servers.

CAN I CHANGE MY DELIVERY ADDRESS?

Our orders are processed after payment confirmation. If you entered the wrong delivery address or wish to change it, please contact us through our customer service channels.

CAN I CHANGE IT EVEN AFTER THE ORDER HAS BEEN SHIPPED?

Please note that your delivery address cannot be changed once the order has been shipped. Make sure to update it for your next order.

HOW LONG DOES SHIPPING TAKE? AND HOW CAN I TRACK MY ORDER?

After your payment is confirmed, within 1 to 5 business days you will receive an email with your tracking code. With this code, you will be able to follow your order in real time.

STILL HAVE QUESTIONS?

We’ll be happy to help! Please contact us through our customer service channels.