Terms of Service

Terms and Conditions of Sale and Purchase

These Terms and Conditions govern the sale and purchase of products and services from this store (hereinafter referred to simply as “the Store”) and, on the other side, the customer of the Store, identified at the time of purchase (hereinafter referred to as “Customer”).

Considering that the Store sells products and services online, and considering the Customer’s interest in purchasing products offered by the Store (“Products”) through its sales channels, this contract aims to establish the general terms of use and purchase of the Store’s products and services.

I. Confidentiality

The Store is responsible for maintaining the confidentiality of all data and information provided by the Customer during the purchase process. The website’s security is audited daily and protected against hacking through the “Site Blindado” seal.

II. Customer Service (SAC)

The Customer has access to this service to answer questions, resolve requests, or handle complaints regarding orders or any content on the website. Customer Service can be reached via phone or the website’s contact form.

III. Delivery Policy

The delivery timeframe for Products is provided during the checkout process, calculated in business days. Deliveries are made Monday through Friday, from 8 a.m. to 10 p.m. In exceptional cases, deliveries may occur on Saturdays, Sundays, and holidays.

III.I – The Customer is responsible for ensuring that the product’s dimensions are suitable for elevators, doors, and hallways at the delivery location. The Store does not provide assembly or disassembly, transport via stairs or through doors/windows, or special handling for delivery.

III.II – Up to three delivery attempts will be made at the specified address on alternate days, with a maximum interval of 48 hours between attempts. A person authorized by the Customer, aged 18 or older and with identification, must be present to receive and sign for the delivery. After three unsuccessful attempts, the order will be returned to the Store’s Distribution Center.

III.III – After the order is finalized, changes to the payment method, delivery address, expedited delivery, or delivery priority are not possible.

III.IV – The delivery timeframe shown during checkout considers stock availability, region, invoice issuance, and product preparation time. The Store’s system sends automatic email updates for each change in order status.

III.V – Shipping costs are calculated based on delivery location, product weight, and dimensions.

III.VI – The Store does not authorize carriers to: enter private residences; deliver via alternative methods (e.g., hoisting the product through a window); install or maintain products; open the product packaging; deliver to an address different from the one on the DANFE; deliver to minors or without identification.

III.VII – The Store is not responsible for goods being held by SEFAZ due solely to Customer issues. The Customer must appear at the fiscal post to release the merchandise, as only they can receive information regarding release and payment.

IV. Right of Withdrawal

The Customer may exercise the right of withdrawal to return the Product under the following conditions: the withdrawal period is 7 (seven) calendar days from receipt; the Product must be returned in its original packaging, with the DANFE (Electronic Invoice Auxiliary Document), manual, and all accessories.

IV.I – The Customer must request a return through Customer Service (SAC) or directly in the Control Panel under “Cancel Order.” Costs for shipping or product pickup will be covered by the Store.

IV.II – Once the Product arrives at the Distribution Center, the Store will verify that the above conditions are met. If so, a full refund will be issued.

IV.III – For credit card purchases, the card issuer will be notified, and the refund will appear on the next or subsequent statement in a single transaction, regardless of the number of installments. Any subsequent installment charges after the full refund are the responsibility of the card issuer. The Customer will not incur additional charges, as the Store refunds the full amount in a single transaction, and the issuer applies the credit on the next billing cycle.

IV.IV – For purchases paid via bank slip (boleto) or bank debit, refunds will be made by bank transfer within 10 (ten) business days only to the Customer’s personal account, and the account must match the Customer’s CPF (tax ID).